China Cottage

Reviews about China Cottage

• 1 / 5

  By Stephanie Baker
  So this is the first time I have ever left a negative review, and hopefully my last. My friend and I came here tonight and ordered the General Tao chicken. The waiter asked if we wanted white or dark meat, and we both went with white. (We've never been asked this here.) He was attentive and friendly at first. We enjoyed our food, and when we received our bill we noticed we were charged more than what was listed in the menu. I thought I was charged for dinner plus the extras (if you paid a little more you got a soup and spring roll.) However, the waiter said it was because we got the white meat. (what...?). Firstly, the option for different meat wasn't listed, let alone the fact that it would be extra. The waiter also did not communicate that it would be extra. We kindly asked to just be charged the price that was listed in the menu, considering we were unaware of the extra charge and it was not communicated whatsoever. The waiter would not do it, and so we asked to speak to a manager, because it felt like we were being taken advantage of.
  
  At first the manager yelled from across the room "YOU HAVE TO PAY". We had to ask him to actually approach our table. (There was no one else in the restaurant). Not only was there no apology for the lack of transparency, but he began to yell and treat us like dirt. He failed to see why we were upset, and we continued to communicate that we were being ripped off. He eventually agreed to knock off two dollars, but only on one of our bills... I can't say I've ever had an issue like this with an establishment, and I couldn't fathom the fact that it happened, that I was shaking and almost in tears. We weren't as upset about being overcharged as we were about being disrespected and ripped off by a manager of a restaurant. Me, and many others who are now aware of the situation will never return, so he will be losing far more money in the long run. Considering he doesn't seem to care what his customers think, I doubt he reads these reviews. But if he does, I hope he learns to not only be 100% transparent with what they are charging people, but learns to be respectful and actually care about people who comes to his business.
  
  For those that will still eat at China Cottage, make sure they do not take advantage of you. I felt like the majority of people would be even more furious than we were and would storm out. Hopefully they haven't been doing this to far more people, but I'm not so optimistic.
  January 20, 2017
• 4 / 5

  By Bob Tee
  Very good Chinese food served in a very nice atmosphere. The portions are large and quite inexpensive.
  November 03, 2016